The Communications Center is staffed by Emergency Services Dispatchers. Emergency Services Dispatchers are assigned to all 3 shifts under the immediate supervision of the Patrol Bureau Shift Commanders. Administrative and technical matters are the responsibility of the Technical Services Division.
All calls for police and fire service as well as police and fire radio call dispatching are handled by the Dispatch Center. Dispatchers are responsible for processing information received and formulating an appropriate police or fire response, as well as entering all pertinent information into the department's Computer Aided Dispatch (CAD) system. Utilizing the Phoenix CAD software package that integrates the department's record keeping and CAD systems, dispatchers are able to input, assign and update calls on a real-time basis and uses Global Positioning System (GPS) technology to track the location of all resources and squads.
Through the use of an Enhanced 911 system, dispatchers are able to determine the location of a 911 call even if the caller is unable to speak. All dispatchers are trained and certified in the use of the state's TIME computer system for warrant, criminal history and driver license record checks.
The dispatcher's primary responsibility is the safety of the police officer on the street. They function as the officers' primary link, via radio, to information, support and requests for assistance as they perform their enforcement duties. The Greenfield Police Department was one of the 1st police agencies in the nation to utilize a "trunked" 800 megahertz radio system.
Mobile Data Computer System
Dispatchers are also able to communicate directly with squad cars through the Mobile Data Computer System. The department utilizes PatrolPC's Rhino Tab Mobile Computer. In 2006, the CAD, Records and Mobile Data system provided by ProPhoenix was put in place. Significant coverage and high-speed data transmission was achieved by implementing Verizon mobile broadband. The system allows the officer on the street to directly access in-house computer databases and provides computerized CAD and GPS information while en route to calls.
In late 2003, the city approved $2.1 million dollars for a new city-wide radio system replacement, 911 system replacement, and Communications Center remodeling. The radios will replace those currently in use in the Police Department, Fire Department and Department of Public Works, as well as the backbone of the system, which originally went into service in the early 1980s.
Our dispatchers function in a fast paced, high stress environment. They are highly trained and motivated to provide the highest level of service to the citizens of our city.