Frequently Asked Questions

The wastewater of the city is collected and treated by MMSD (Milwaukee Metropolitan Sewerage District). There are four components on the utility bill. Two of these components are billed on behalf of MMSD: the MMSD connection charge and the MMSD volumetric charge, which is based on water usage.  The local sewer charge covers operation and maintenance costs, and the storm water fee is mandated by the state to manage storm water quantity and quality on all impervious surfaces. The current rates are printed on the back of the bills as well as on our website. Detailed information can also be found on under Municipal Codes Chapter 14: Municipal Utilities and Chapter 33: Storm Water Utility.

Sewer service bills are billed quarterly to all residential and commercial properties. Bills are mailed out sometime in early February, early May, early August and late October. The due dates are at least 22 days after the billing date

Sewer bills are generated by the Treasurer’s office at City Hall. You can contact us by phone at 414-329-5259 or send an email to Sewer Billing.

You may pay your sewer bill in person at the Treasurer’s Office in Room 103 between the hours of 8:00 am and 5:00 pm, Monday through Friday at City Hall, which is located at 7325 W Forest Home Ave. Outside of normal business hours, your payment can be placed into the drop box located on the south side of the building. You may also mail your bill to: City of Greenfield, P.O. Box 20739, Greenfield, WI 53220. Make checks payable to "City of Greenfield."

There is no fee to have payments automatically withdrawn from your checking or savings account on the due date. You simply fill out the form, attach a voided check, and drop it off, email it to Sewer Billing, or mail it to the Finance Department at City Hall. The form can be emailed or mailed to you. It can also be found on the City's website. A link to the PDF form can be found by typing "automatic payment” in the search box on the City's website homepage.

Yes, you have the choice to receive the bill in the mail, by email, or both. There is a box to check on the form for you to indicate your choice. The email bill is sent in a PDF form. The wording “Auto Acct: Do Not Pay” will appear on both email and physical bills. The bill is sent for notification and the amount due will be deducted from the bank account on file on the due date.

Yes, contact us to request the bill be sent to your email address. You may email Sewer Billing from the email address you wish to use.

Yes, all three methods can be used for online payments, however, only a credit card or debit card can be used in our office. To use this service, a fee will be assessed at the time of payment. For debit or credit card payments, the fee is 2.5% with a minimum of $2.00. E-checks will have a flat fee of $1.50 up to $10,000; over $10,000, the flat fee is $10.00. 

To make an online payment, go to the City of Greenfield website and choose the Pay button. Then choose Sewer Bills, and follow the prompts. You will need to have your sewer account number to gain entry. Payments by phone can be made by calling Point and Pay at (866) 666-5723.      

Unlike water, there is no final read or a shut off request for sewer, as it is linked to the property address. If your name was on the bill or you are enrolled on the automatic payment plan, please call our office at (414) 329-5259 or email Sewer Billing in order to cancel it. In a traditional closing, the title company will prorate using the latest quarter’s bill amount and give that credit amount to the buyer. You may want to check the credit column of your closing documents.

If it is a newly constructed home, service will be established once you are granted an occupancy permit and Milwaukee Water has given us the meter information. If you bought an existing home, you may want to call our office at (414) 329-5259 to update owner information. If an owner’s name was not requested, the bills get mailed to occupant. If you received your bill and want to change mailing information, make note of it on the return stub of your bill when you send in payment. 

PDF copies of sewer bills can be viewed and printed from the City of Greenfield website. From the homepage, choose Services, and then click on Sewer Billing. You will see a link towards the top of the page where you can access the account to make payments, print bills, and view account history. 

**Please note - you must have your sewer account number to access this system.**

Yes, a bill can be mailed to both a landlord as well as the tenant. This request can be done by notifying our department.

Yes, a late fee of 4.5% is applied to any unpaid balance on the account. Any delinquent balance remaining on the account after the due date in November will be transferred over to the property owner's tax bill, with an additional 10% penalty.